This Privacy Policy explains how UK ETA Portal Online ("we", "us", "our") collects, uses, stores and protects the personal information you provide when using our website and assistance service.
1. Information we collect
- Identification data: full name, date and place of birth, nationality, passport details.
- Contact data: email address, phone number, postal address.
- Travel data: intended travel dates, destination, accommodation details.
- Payment data: processed securely by our PCI-compliant payment provider. We do not store full card numbers on our servers.
- Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).
2. How we use your information
- To prepare, review and submit your UK ETA application.
- To provide customer support and respond to your enquiries.
- To process payments and issue receipts.
- To comply with our legal obligations.
- To improve our website and services.
3. Sharing your information
We share your information only with:
- The relevant UK authorities, to the extent required to process your ETA application.
- Payment processors, to securely complete transactions.
- Trusted service providers (email, hosting, analytics) bound by data-processing agreements.
We never sell your personal data to third parties.
4. Data retention
We retain personal data only as long as necessary to deliver the service and comply with legal, accounting and reporting obligations. Application data is typically retained for up to 36 months after the final decision.
5. Your rights
Under applicable data-protection law (including UK GDPR) you have the right to access, correct, delete, restrict or port your personal data, and to object to certain processing. Email support@uk-eta-portal.online to exercise any of these rights.
6. Security
We use industry-standard technical and organisational measures, including SSL/TLS encryption in transit and access controls, to protect your data. See our Security page for more details.
7. International transfers
Some of our service providers may process data outside your country of residence. Where this happens, we ensure appropriate safeguards are in place (such as standard contractual clauses).
8. Contact
For privacy questions or to exercise your rights, email support@uk-eta-portal.online.